The following policy applies to purchases made through CommunityDiagnostics.com.
The $60 paid covers Shipping and Handling of our COVID-19 Test Collection kits and once kits are shipped, there are unfortunately no cancellations, refunds or returns.
If your plans change to participate in the CID event, you can still use the COVID test at any time for your own personal testing needs like future travel.
If you do not receive your kit, or the kit arrives damaged or is missing components, you may request a replacement kit or a full refund by contacting Customer Support.
Please note that we cannot accept returns of unused kits. If you do not wish to proceed with testing, we ask that you dispose of your kit(s).
Any refunds provided under this policy will be issued to the same payment method used for the purchase and will be processed by Customer Support within 7 (seven) business days of confirmation of refund eligibility.
For any questions concerning this policy, please contact Customer Support by calling (213) 761-4229 or by email at firstname.lastname@example.org
Effective as of January 1, 2021